We know you’re excited to see your custom shoe tags, and we’re just as eager to get them to you! Since we put love and care into every piece, please allow 3-10 business days for delivery, depending on where you’re located.

Read more about our shipping policy here.

No worries! If your message exceeds the 15-character limit per tag, just shoot us an email at info@stay-etched.com. We’ll see what we can do! Please note, custom designs beyond the standard will be quoted separately.

Because each shoe tag is made just for you, we’re unable to accept returns or refunds unless something arrives damaged or with a manufacturing fault.

Learn more about our return and refund policy here.

Absolutely! Whether you want matching sets for the family or a bunch of fun designs, just place a bulk order or contact us at info@stay-etched.com for special arrangements.

Our tags are water-resistant, but we recommend avoiding soaking them in water for extended periods to keep them looking their best.

A quick wipe with a damp cloth is usually enough to keep them looking great. Avoid harsh chemicals or abrasive scrubbers.

Our shoe tags are crafted from durable, high-quality materials that stand up to everyday wear and tear — perfect for keeping your shoes looking fresh!

If you live outside of South Africa please reach out to us at info@stay-etched.com to discuss international shipping possibilities.