Shipping policy

We deliver nationwide within South Africa using reliable courier services to ensure your order arrives safely and on time.

Delivery Fees & Timeframes:

• Main City Centres: R99
   Delivered within 2-5 business days to your door.
• Outlying Areas: R150
   Delivered within 5–7 business days to your door.

Important Delivery Notes:

• Please double-check your delivery details before placing your order. Additional charges may apply for redelivery due to incorrect or incomplete information.
• We do not deliver to P.O. Box addresses.
• A valid street address is required for all deliveries.

If you have any questions about shipping or need help with your order, please get in touch with us at info@stay-etched.com.

Other Shipping Information

Processing Time
All personalised items are made to order with care. Please allow 1-3 business days for production before your order is shipped.

Shipping & Delivery
We use XtraSmile Couriers for reliable delivery throughout South Africa. Standard shipping rates apply for all shipping and will be calculated at checkout based on your selected delivery option.

Delivery Timeframes
Standard Delivery (via XtraSmile): Estimated 2–7 business days from dispatch, depending on your location.

Tracking Your Order
Once your order is on its way, you’ll receive a shipping confirmation email with tracking details so you can monitor your delivery.

Important Notes

• Please ensure your shipping details are accurate at checkout to avoid delays.
• We are not liable for delays caused by the courier or incorrect address information.

International Orders
For international shipping inquiries, please email us at info@stay-etched.com and we’ll assist you directly.