Refund policy

We take great pride in the craftsmanship and attention to detail that goes into every personalised item we create. Each piece is made to order with care, ensuring something truly special just for you.

Due to the bespoke nature of these products, we’re unable to accept returns or offer refunds unless your item arrives damaged or has a manufacturing fault.

Please ensure all personalisation details are correct before placing your order, as we cannot make changes or cancel the order once production has begun.

Our quality control process is designed to ensure your custom item meets the highest standards. However, if your item arrives damaged or faulty, please contact our customer support team at info@stay-etched.com within 7 days of delivery—we’ll do our best to put things right.

If you have any questions or need assistance, we’re always happy to help.